Trustpilot

Complaints Policy

Complaint and Feedback Procedure

We are committed to providing a high standard of service to you and all our customers. Occasionally we may not live up to our expectations and if this happens we would like to hear from you. This will allow us to put matters right and make improvements. We value your feedback and thank you for helping us treat all our valued customers fairly.

In the first instance, please share your complaint in person with our staff as they are usually best placed to resolve the concern.

If your concern remains unresolved, contact us using the contacts below. Our phone lines are open Monday to Saturday, 9am - 6pm and Sundays from 10am - 6pm.

Email: [email protected]

Phone: 01634 540990

Address: Vantage Point, Snodland By Pass, Snodland, ME6 5SL

All retail customers pay a compulsory admin fee of £200. For customers who have previously purchased from JW Autos within the last 12 months, a reduced admin fee will apply of £99.

An Admin fee of £200 is made to cover the documentation and administration costs on purchases. Your statutory rights are not affected.